Shipping

SHIPPING IN ITALY

Take advantage of the express free shipping with delivery within 24/48 hours!


FRMODA offers you an express free delivery within 24/48 hours, for orders placed from Monday to Friday.

We process and send orders during our main service hours, Monday to Friday, with the exception of Italian bank holidays.

Orders placed on Friday night, Saturday, Sunday or on bank holidays, will be processed and shipped the next working day.

The merchandise will be ready for dispatch one business day after the receipt of payment.


The courier makes two attempts to deliver the package.

If the customer is absent during the first delivery attempt, the courier will leave him a notice with the tracking number and the telephone number, in order to arrange the next delivery.


If the customer is still absent during the second delivery attempt, the parcel will be sent to the courier’s warehouse and the expenses will be paid by the customer.


Please be aware that we cannot deliver to post office boxes.

You cannot pick your product up directly from our warehouse.


If you pay with PayPal, the order will be shipped exclusively to the address that we find on your PayPal account.

If you use another payment method, you should inform us about the address of delivery, if it is different from the one entered on frmoda.com.

The name of the address written on the parcel must be the same of the one written on the doorbell at which the package will be delivered.

While entering your shipping data, please be sure to enter also your telephone number, in order to let the courier call you in case of problems during the delivery of the parcel.

Even if we use only long experienced couriers, we are not responsible for delays or problems due to force majeure.

You can track your order in your Account by clicking on “Orders”.

TRACKING INFORMATION

You will receive an email with your GLS or NEXIVE parcel's tracking number, as soon as we have shipped your order and it will be visible within 12 hours of the shipping confirmation.

With the tracking number you can track the status of your order at the following links:



GLS: https://www.gls-italy.com/

GLS



NEXIVE: http://www.nexive.it/

Nexive



Further services: Cash on delivery: €5,00

International shipping

Shipping method

International deliveries are handled by DHL, FEDEX or EMS (only in Russia).

Every parcel that is sent by frmoda.com is insured against theft and accidental damage.


Upon receipt of shipping and written acknowledgement, this insurance coverage ceases to exist.

Please be aware that we cannot deliver to post office boxes.


We process and send orders during our main service hours, Monday to Friday, with the exception of Italian bank holidays..

Orders placed on Friday night, Saturday, Sunday or on public holidays, will be processed and shipped the next working day.


The courier makes two attempts to deliver a package.

If the customer is absent during the first delivery attempt, the courier will leave him a notice with the tracking number and the telephone number, in order to fix the next delivery.

If the customer is still absent during the second delivery attempt, the parcel will be sent to the courier’s warehouse and the expenses will paid by the customer.


If you pay with PayPal, the order will be shipped exclusively to the address that we find on your PayPal account.

If you use another payment method, you should inform us about the address of delivery, if it is different from the one entered on frmoda.com.


The name of the addressee written on the parcel must be the same of the one written on the doorbell at which the package will be delivered.

While entering your shipping data, please be sure to also enter your telephone number, in order to let the courier call you in case of problems during the delivery of the parcel.


Even if we only use long experienced couriers, we are not responsible for delays or problems due to force majeure.


You can track your order in your Account by clicking on “Orders”.

SHIPPING COSTS AND DELIVERY TIMES

In “Shipping and returns” in the description of the product, you can find the information about the shipping methods as well as shipping costs and delivery for your destination.

Shipping costs depend on the weight of your product.

In case of delivery of more products, the shipping costs will be based on the sum of the weight of each product.

At the checkout page, you will see the shipping cost.


You can choose between the following shipping methods:

  • Economy: delivery: 2-4 business days
  • Priority: delivery: 1-2 business days

International buyers (outside the EU)

Please note that all products are shipped from Italy.


The price of the item and the shipping cost do not include customs duties and handling fees.

These costs are paid by the customer. Please check these additional costs in your country before placing your order.


We are obliged to declare the sum paid by the customer. We can neither declare an incorrect price nor declare that it is a gift on the customs’ documents, because it goes against the international law.


Shipping in the USA: if the price of the goods is lower than 800,00 USD there will not be customs duties or tax to pay.

TRACKING INFORMATION

You will receive an email with your DHL, FEDEX or EMS (only in Russia) parcel tracking number, as soon as we have shipped your order. Tracking will be visible within 12 hours from the shipping confirmation.


With the tracking number you can track the status of your order through the following links:


FEDEX: http://www.fedex.com/

FedEx



DHL: http://www.dhl.com/en.html

DHL



EMS(only in Russia): http://www.ems.post/tracking

EMS

GIFT OPTION AND BIRTHDAY CARD


In order to access this service, you must select "Gift Option" under the "Shipping and payment" page.

Inside the EU, the gift box will be shipped without an invoice.

According to the customs provisions, it is not possible to offer this service for gifts delivered outside the European Union: in these cases the invoice will be attached to the package.

Upon request, you can also include a brithday card with your order.

Gifts will be delivered in an exclusive FRMODA.com package.