FAQs

ACCOUNT AND PASSWORD

How do I create an account?

You can register here.

Can I change my personal information?

Log in here. You will be able to view and edit your personal information by clicking on My Account the menu.

How can I reset my password?

Click on "Change Password" in the Login section and enter the email address with which you registered. You will receive an email with instructions.

Do I need an account to place an order?

Sì, non sei obbligato a creare un account.

PAYMENT AND REFUND

What payment methods does FRMODA accept? 

Please refer to the Payments section.

What is the refund procedure in case of return?

You can find all the detailed information in the Returns and Refunds section.

SHIPPING AND ORDER TRACKING

What are the shipping cost?

Shipping costs will only be visible at checkout.

Is the order covered by insurance during transport?

Yes, it is.

How do I track my order

Click here and fill out the required information.

RETURN AND EXCHANGE

Can I return an order?

Yes, you can do so within 30 days of the delivery date. Click here to proceed.

For more information see the Returns and Refunds section. 

PRODUCT AUTHENTICITY

Are FRMODA's products authentic? 

Yes, FRMODA exclusively sells authentic products.

GIFT CARD

Can I give away a FRMODA gift card? 

You can purchase a FRMODA Gift Card by clicking here.

Can I check out the value of the gift card?

Yes. Click here (direct link to page under construction), enter the Gift Card code in the field provided, and click on "Check Status and Balance".

How can I use a Gift Card? 

Yes. Select "Gift Card" at checkout and enter the code. Finally, click on "Apply".

WISH LIST

What is the wish list? 

Wish List makes the purchasing process easier: just one click to move an item from the Wish List to the Shopping Cart.

NEWSLETTER

How can I subscribe to the newsletter? 

You can subscribe to the newsletter at the bottom of the webpage or by logging into your account. Fill in the requested data and flag the consent to the privacy and cookie policy. To confirm your subscription click on "Subscribe to newsletter". 

Can I unsubscribe from the newsletter? 

Yes. Click on the " Unsubscribe" button at the bottom of the newsletter.

LOYALTY PROGRAM

How do I get loyatly points?

Gaining Loyalty points is very easy: you can register on the platform to access the FRMODA Privilege program. Click here for more information.

How do I check my accumulated loyalty points? 

If you log in to your account, you will be able to view your accumulated loyalty points and have full control over them. You will have to access the dedicated "privilege" section.