ACCOUNT AND PASSWORD
How do I create an account?
You can register here.
Can I change my personal information?
How can I reset my password?
Click on "Change Password" in the Login section and enter the email address with which you registered. You will receive an email with instructions.
Do I need an account to place an order?
No, it is not mandatory to create an account.
PAYMENT AND REFUND
SHIPPING AND ORDER TRACKING
What are the shipping costs?
Shipping costs will only be visible at checkout.
Is the order covered by insurance during transport?
Yes, it is.
How do I track my order
Click here and fill out the required information.
RETURN AND EXCHANGE
Are FRMODA's products authentic?
Yes, FRMODA exclusively sells authentic products.
Can I give away a FRMODA gift card?
You can purchase a FRMODA Gift Card by clicking here.
Can I check out the value of the gift card?
Yes. Click here (direct link to page under construction), enter the Gift Card code in the field provided, and click on "Check Status and Balance".
How can I use a Gift Card?
Yes. Select "Gift Card" at checkout and enter the code. Finally, click on "Apply".
What is the wish list?
Wish List makes the purchasing process easier: just one click to move an item from the Wish List to the Shopping Cart.
How can I subscribe to the newsletter?
Can I unsubscribe from the newsletter?
Yes. Click on the " Unsubscribe" button at the bottom of the newsletter.
How do I get loyatly points?
Gaining Loyalty points is very easy: you can register on the platform to access the FRMODA Privilege program. Click here for more information.
How do I check my accumulated loyalty points?
If you log in to your account, you will be able to view your accumulated loyalty points and have full control over them. You will have to access the dedicated "privilege" section.