FRMODA ships to non-European countries via DHL, UPS, FEDEX, SDA always and only from the logistics hub situated in Italy.

Orders placed on FRMODA can be delivered from Monday to Friday (during office hours), excluding holidays*.

Order preparation times are visible on the product page.

FRMODA does not deliver to P.O. Boxes.

N.B. Due to transportation restrictions, flammable goods, such as perfume, may not be shipped by air. 

Duties and taxes:

Customs charges and import taxes are NOT included in the item price or shipping costs. These taxes are charged to the buyer. Please check with your local customs office to see how much these additional charges may be before purchasing.

*For US only: if the value of the merchandise is less than $800.00 USD there will be no taxes or customs charges to pay.

*It is not possible to ship during the following national bank holidays:

• January 1st and 6th
• Easter and
• Easter Monday
• April 25th
• May 1st
• June 2nd
• August 15th
• November 1st
• December 8th, 25th, and 26th

As soon as the order is shipped, you can monitor the progress of the shipment and know where your package is by following the instructions that you will receive by email: you will be provided with the tracking number of the courier and a link to check the shipment.

You can also track your order in the "My orders" section of your personal FRMODA account, or just click on Track my order and enter the requested data.

If you have made your purchase in guest mode click on Track my order and enter the requested data.

You can instantly cancel your order within one hour after payment.

Just send a request to customerservice@frmoda.com. We will reply as soon as possible.

N.B. Once shipped, the order can not be canceled.

Customized items are unique and for this reason exclusively tailored for you. Therefore, the manufacturing and delivery time may vary. More information on the timing is listed on the product page. Please note that payment will be charged immediately after order confirmation.

Personalized items cannot be returned.

Two delivery attempts will always be made.

What happens if delivery fails?

• at the first failed delivery attempt due to the absence of the recipient at the specified address, the courier will leave a notice to the customer with a tracking number and phone number to arrange a delivery appointment.
• at the second and last delivery attempt, due to the absence of the recipient, we inform you that the shipment will be stored at the deposit of the courier and the costs of storage will be borne by the recipient.
• If you prefer, you can remove the signature requirement on delivery; in this case, neither the courier nor FRMODA can be held responsible for any loss or damage that may occur once the order has been delivered.

When your goods arrive, please inspect the package carefully before signing for it as proof of delivery. If the package seems to be tampered with, please sign the acknowledgment of receipt identifying the problem to the driver or refuse the delivery itself. In this case, we ask you to inform FRMODA of the incident by writing an email to: customerservice@frmoda.com.

The recipient's name on the shipping address must be the same as the name on the delivery address intercom/doorbell.

N.B. When you place an order make sure you have entered the correct address and contact number to avoid misunderstandings.

Free theft and accidental damage insurance is provided on all items.